RESIDENT INFORMATION

RENTERS INSURANCE

Upon execution of your lease, you will automatically be enrolled in the damage waiver and personal property insurance program as more specifically described in your lease. You will remain enrolled in the damage waiver and personal property insurance program until you provide evidence of third-party insurance with appropriate levels of coverage as required by your lease. Click here for more details.

BILT PAYMENTS

As a resident, you’ll make rent payments through the BILT Payment Center, which can be accessed directly from the Resident Experience App. You’ll earn points on each rent payment, which you can use towards travel, fitness classes, future rent payments, and more. 

24-HOUR MAINTENANCE RESPONSE GUARANTEE

The 24-Hour Maintenance Response Guarantee only applies to routine interior repair items. If a service associate does not respond within 24-hours of a request, the resident will receive a rent credit each day or portion of a day that exceeds the guarantee period. (*Restrictions apply)